Privacy Policy

Last Updated: October 27, 2025
Effective Date: October 27, 2025

Stone and Spark Studio LLC ("we," "us," or "our") operates the website located at www.stoneandsparkstudio.com (the "Site"). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, contact us via phone or email, or opt in to receive text messages.

By accessing or using our Site or services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described below, please do not use our Site or provide us with your information.

Information We Collect

We collect information that identifies, relates to, describes, or can be associated with you ("personal information"). The types of information we may collect include:

• Contact Information: Name, email address, phone number, mailing address.

• Account Information: Username, password, order history, and preferences (if applicable).

• Communication Data: Records of emails, phone calls, text messages, and customer service inquiries.

• Technical Data: IP address, browser type, device information, and usage data collected via cookies and similar technologies.

Information is collected when you:

• Place an order or create an account on our Site.

• Contact us via phone, email, or through our contact forms.

• Opt in to receive text messages from us.

• Interact with our content or services.

How We Use Your Information

We use your personal information to:

• Process and fulfill orders.

• Respond to customer service inquiries via email, phone, or text.

• Send order confirmations, shipping updates, and delivery notifications.

• Provide account-related communications.

• Improve our products, services, and customer experience.

• Comply with legal obligations.

Data Sharing

• Customer data is not shared with third parties for promotional or marketing purposes.

• Mobile opt-in and consent information are never shared with anyone for any purpose. Any information sharing described elsewhere in this policy explicitly excludes mobile opt-in data.

We may share your information with trusted service providers who assist us in operating our business, such as:

• Shipping and fulfillment partners.

• Email platforms.

• Website hosting and analytics providers.

We do not sell your personal information. We will not disclose your information to any other third parties except:

• With your explicit consent.

• To comply with legal obligations, court orders, or government requests.

• To protect the rights, property, or safety of Stone and Spark Studio LLC, our customers, or the public.

SMS Messaging Terms and Conditions

By providing your phone number and agreeing to receive texts, you consent to receive text messages from Stone and Spark Studio, sent from (607) 622-8090, regarding:

• Account notifications.

• Customer care.

• Delivery and order status updates.

• Answering customer questions

• Conversational messaging

• Occasional Marketing messages.

• Consent is not a condition of purchase.

• Message frequency varies.

• Message and data rates may apply.

• You can reply STOP to unsubscribe at any time.

• Reply HELP for assistance.

• You may also contact us at [email protected].

• Customer data and mobile opt-in information are used solely for the purpose of providing and managing the SMS registration service and are not shared with any third parties for any reason.

We may use an automated system to send texts. Standard messaging and data rates from your carrier may apply. You are responsible for all charges imposed by your mobile carrier.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.

• Opt out of certain communications.

• Withdraw consent for text messaging at any time (by texting STOP).

• Request a copy of the personal information we hold about you.

To exercise these rights, please contact us using the information below.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such data, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top indicates when changes were last made. We encourage you to review this policy periodically. Continued use of our Site after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us:

Stone and Spark Studio LLC
Email: [email protected]
Phone: (607) 622-8090

For text message support:
Text STOP to (607) 622-8090 to unsubscribe
Text HELP to (607) 622-8090 for assistance

© 2025 Stone and Spark Studio LLC. All rights reserved.